*Opportunity Sold March 2015!*
Profitable Company For Sale Specializing in Mystery Shopping, Quality Assurance Monitoring, Customer Satisfaction Surveys, and Brand Audits.
Founded over 20 years ago, the Company is a well-established and profitable business specializing in mystery shopping, quality assurance monitoring, customer satisfaction surveys, and brand audits, all customized to clients’ unique needs. The Company analyzes each point of interaction between customers and customer service personnel and uses that data to improve customer service and empower employees.
- The Company specializes in evaluating clients’ customer service performance and facilitating better future performance.
The owners have decided to sell the Company to focus on other business ventures in which they are presently involved.
Financial Summary:
FY 2013 Sales: $1,667,751
FY 2013 Normalized EBITDA: $385,087
FY 2013 SDE: $437,087
- The Company evaluates customer service, sales, and compliance issues and also coaches and trains clients’ staff to higher levels of performance.
Investment Highlights:
- Company Not Dependent on Owner – The owner spends only a few hours per week on site working on Company business, primarily signing checks that have been prior reviewed, meeting with the director of operations to discuss new clients and what is trending in the business, and reviewing the business’s revenues and cash flow.
- Strong Leadership Team – An experienced management team is in place. The Company’s administrators are adept at setting up a project, understanding its scope, and breaking it down into understandable tasks. The focus is on attention to detail.
- Loyal & Diversified Customer Base – Due to exceptional and honest customer service, customers continue to come back for service and new projects despite the fact that they are not solicited.
- Reputation – The Company has an outstanding reputation for quality. Their products are accurate and actionable due to editing of all reports first, to ensure a higher standard of reporting, before they go to clients.
- Ever Present Need for Quality Assurance – Due to the nature of the customer service economy, the need for monitoring and quality assurance is continuous.
- All businesses benefit from an in-depth examination of its model, employees, and customers. Undoubtedly, market research will continue to be an important and permanent part of the business landscape.
Growth Opportunities:
- Sales Force – Currently the Company does not have a person in charge of sales. The owner estimates that a dedicated salesperson could bring in $250,000 annually in gross profit. Even 10 hours a week devoted to additional sales, targeting storage facilities, financial services, and rent-to-own stores, could make a big difference in a short period of time.
- Establishing the Company as an Expert in the Field – Producing regular content for the Company’s website or for industry associations’ websites or newsletters would increase awareness of the Company’s brand and abilities
- Marketing To Existing Customer Base – As return business from previous clients is a substantial generator of business for the Company, reaching out to this list of companies would undoubtedly create opportunities
- Call Tracking Centers – The Company could partner with call tracking centers that assign different phone numbers depending on the geographical area in which calls will be made
- Organic Lead Growth from the Web – Additional SEO, integrated with the current strategy of newsletters and direct mail marketing, would also generate more leads in lieu of hiring a salesperson
Please inquire below for access to a complete Offering Memorandum that contains the following:
Company History/Overview
Information about Customers
Information about Service Offerings
Management Team & Personnel
Technology & Software
Facilities
Industry Overview
Detailed Financial Addendum
Interested parties must demonstrate proof of financial capability. Inquire today about this mystery shopping company for sale!
